Staying on top of your IT support requests should be quick and stress-free. The Syntacks Customer Portal gives customers a central place to track support tickets, review progress, communicate with technicians, and access remote login tools for your devices managed by us. Whether you’re a new user logging in for the first time or you simply need a refresher, this step-by-step guide walks you through exactly how to access the portal and sign in using your username and password. By the end of this article, you’ll know how to open the portal, log in securely, and find the support information you need without waiting on emails or phone calls.
Signup
Before you can login you need to be invited to our portal and accept the invitation. As part of the acceptance, you can setup a new password and MFA. Detailed instructions of how that can be done are attached in this document.
- Find the Syntacks Customer Portal login email that was sent to your registered email address.
- Click the link in the email “Set Password” to open the password setup page.
- Create your desired password, ensuring it meets the required password complexity standards (for example, a mix of uppercase and lowercase letters, numbers, and symbols).
- Once the password is successfully set, click “here” on the prompt, or open the following link in your web browser. The direct link is as below. You can also access the link from the contact page on Syntacks Consulting website.
- Once the password is successfully set, click “here” on the prompt, or open the following link in your web browser. The direct link is as below. You can also access the link from the contact page on Syntacks Consulting website.
MFA registration
- If you already have a multi-factor authentication (MFA) app (such as Google Authenticator, Okta, or Microsoft Authenticator) installed on your phone, you may skip this section and move to the next step.
- You can download Authy, or
- You can download the Microsoft Authenticator app (Download Microsoft Authenticator) used in below example.
- Then, install the app from the relevant app store.
- Open the Authenticator app and select Personal or Work account, then choose Scan QR Code.
- Scan the QR code displayed on your computer screen.
- Enter the verification code shown in the app to confirm registration.
- Once completed, download and save your recovery codes to a safe location on your computer.
- Skip the mobile SMS setup and proceed to First-Time Login.
First Time Login
- After setting up MFA, you will be redirected to the login page.
- You can bookmark the page or access it anytime using this link: https://syntacks.syncromsp.com/my_profile/user_login
- Login with the username and password you created, enter the MFA codes to confirm login.
Using the Portal
Dashboard
After signing in, you will see a dashboard that gives you a quick view of your support activity and related information. The portal is divided into the following main areas:
Top navigation bar
Open Tickets
Attachments
Assets
Top Navigation Bar
At the top of the screen, you will see:
Organisation and User Context
Displays the support provider name and your organisation.
Shows the name of the logged-in user.
Password Reset
Click Password Reset to change your portal password.
Follow the prompts to set a new password.
Sign Out
Click Sign Out to securely log out of the portal.
Open Tickets Section
This section shows all currently open support tickets linked to your account.
Columns Explained
Number – The unique ticket reference number.
Assigned Contact – The person the ticket is assigned to.
Subject – A brief description of the issue.
Created – The date the ticket was raised.
Last Update – The most recent activity on the ticket.
Issue Type – The category of the issue.
Status – Current ticket status (for example, Open or In Progress).
Actions
+ New Ticket
Use this button to raise a new support request.View All
Shows all tickets, including older or resolved ones.
Attachments Section
This section displays files related to your tickets, such as screenshots or documents.
Columns Explained
Created – Date the file was uploaded.
File – Name of the attached file.
Actions
View All
Displays all attachments associated with your tickets.
Assets Section
This section lists devices or systems assigned to you or your organisation.
Columns Explained
Name – Asset or device name.
Remote – Indicates whether remote access is available.
Asset Serial Number – The device serial number.
Type – Asset type (for example, Syncro Device).
Actions
View All
Shows the full list of assets linked to your account.
Common Issues
Here are some common issues faced by users while using our portal to access tickets and devices.
Login
Devices
Contact for Support
If you have any queries or require assistance with any of the above steps, please contact us with syntacks support [email protected] or call us on 02 8007 6299.